Case Manager Supervisor

3 weeks ago


New York, New York, United States HELP USA Full time
Program Overview

As a Case Manager Supervisor at HELP USA, you will provide leadership to a team of Case Managers at one of our temporary housing facilities. Your primary goal will be the successful and expeditious placement of residents in permanent housing and the enhancement of their self-sufficiency.

Key Responsibilities

Ensure the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.
Identify service delivery gaps and develop appropriate service linkages.
Review all resident complaints and incident reports and ensure follow-up on all findings.
Identify and document staff development issues and ensure staff completion of agency-mandated courses, core curriculum, and other indicated training.
Ensure program compliance with all relevant government regulations.
Ensure accurate and timely submission of all program statistics and reports.

Requirements

Bachelor's degree in social work or a related field OR equivalent experience and skills.
Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
Supervisory experience in a case management setting is highly desired.
Knowledge and understanding of family systems approach to practice preferred.
Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
Strong organizational and documentation skills.
Ability to work in a fast-paced environment.
Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
Valid US driver's license a plus.
Computer literacy, particularly with Microsoft Office applications.
Able to provide evening and weekend coverage as needed.

Benefits

Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
Generous Paid Time Off
401k with Company contribution even if employee doesn't contribute.
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