Customer Service Lead

4 weeks ago


Santa Fe, New Mexico, United States Burlington Full time

Are you a natural leader with a passion for delivering exceptional customer experiences? We're seeking a Customer Service Lead to join our team at Burlington, a rapidly growing retail brand.

As a Customer Service Lead, you'll be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and professional service. You'll ensure a customer-first focus is a top priority, while maintaining a neat and orderly front-end area and troubleshooting issues with registers and transactions.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy, driving improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a customer-first focus, delivering a consistently great experience to all customers with a high level of professionalism.
  • Coordinate meal and break periods, monitor schedule adherence, and maintain a neat and orderly front-end area.

Requirements:

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.

Burlington is an equal opportunity employer committed to workplace diversity.



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