Field Service Representative

7 days ago

Seattle, Washington, United States GILLIG Full time
About the Role

GILLIG is seeking a highly motivated and customer-focused professional to join our team as a Field Service Representative. As a key member of our Field Service team, you will be responsible for traveling to customer sites to perform Post Delivery Inspections on new buses, ensuring they are in optimal working condition. Your attention to detail and ability to provide detailed reports will be crucial in resolving any issues and concerns raised by customers.

This role requires strong problem-solving skills, a passion for learning new troubleshooting techniques, and a willingness to continuously improve your knowledge of commercial vehicles, preferably transit buses. You will work closely with our customers in the Northwest US area, but may be required to travel outside this region as needed.

Key Responsibilities

  • Travel to customer sites to perform Post Delivery Inspections on new buses
  • Partner with customers to inspect and repair or adjust any issues as necessary
  • Diagnose electrical and/or mechanical defects on buses and repair as needed
  • Troubleshoot supplier issues and facilitate resolution
  • Perform and document failure analysis using field reports, photos, and failed material analysis
  • Act as liaison between customer and factory for resolution of difficult product issues
  • Order and ship short parts or broken/failed parts as needed to put bus in service
  • Assist customer in ordering warranty or replacement parts as needed
  • Recommend and authorize warranty repairs or policy adjustments as needed
  • Provide driver and mechanic orientations for GILLIG buses
  • Communicate plans with customer to resolve issues with repair process or field campaigns as required
  • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

Requirements

  • Bachelor's degree in Engineering, Business Administration, or equivalent
  • Minimum 3 years of experience in the Commercial Bus Industry
  • Read blueprints and electrical schematics
  • Ability to mentor and train
  • Project management skills
  • Excellent written and verbal communication
  • Exceptional customer service skills
  • Proven ability to use computer programs to diagnose bus systems
  • Commercial Driver's license with passenger endorsements
  • Lock Out Tag Out certification

Work Environment

This role requires the ability to lift up to 35 lbs, work in customer maintenance shops and/or outdoors, and regularly sit, stand, walk, kneel, squat, work at heights, and work in confined spaces. You may be required to work overtime or weekends based on business needs, and excessive travel is required approximately 70% - 80% of the time.

Standard start time is 7AM, but this may be negotiable. Service truck, laptop, and cell phone will be provided.

Expected Compensation

$75,000 - $275,000/annual salary + premium benefits. Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

GILLIG is an equal employment opportunity and affirmative action employer.

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