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Customer Service Representative

2 months ago

Nashville, Tennessee, United States Nashville International Airport Full time

Job Summary:

The Customer Service, Landside Representative is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. This role requires a high level of customer service skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Counsels ground transportation operators on the proper rules of operation and ensures compliance with airport policies.
  • Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
  • Patrols the area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
  • Performs random inspections of commercial ground transportation vehicles to ensure they meet standards as specified in commercial ground transportation policy.
  • Controls the flow and parking of commercial vehicles on the ground transportation level.
  • Enforces airports commercial ground transportation policy and ensures a safe and secure environment for passengers and employees.
  • Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
  • Maintains a daily event log to document discrepancies and takes administrative action against a driver/company in the absence of supervisory personnel.
  • Identifies environmental hazards and addresses them in accordance with Occupational Safety and Health Administration (OSHA) regulations.
  • Maintains regular and on-time attendance and follows all safety regulations.
  • Supports Nashville International Airport's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).

Requirements:

  • High School Diploma or equivalent.
  • 2 years of customer service experience.
  • Valid CLASS D Driver's License (preferred).