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Culinary Operations Supervisor

2 months ago

Atlantic City New Jersey, United States Hard Rock Cafe Full time

Overview:
Hard Rock International (HRI) is a globally recognized entity with a presence in over 70 countries, encompassing 265 locations that feature owned, licensed, or managed Rock Shops, Live Performance Venues, and Cafes. In 2020, HRI launched Hard Rock Digital, a joint venture focused on online and retail sports betting as well as internet gaming. With a collection of over 86,000 pieces of authentic music memorabilia, Hard Rock boasts the largest and most valuable collection in the world, showcased at its venues worldwide. HRI has been honored as the leading brand in Outstanding Guest Satisfaction among Upper Upscale Hotels for two consecutive years in J.D. Power's North America Hotel Guest Satisfaction Study.

HRI has also been recognized as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two years running.

Additionally, Hard Rock has been named one of Forbes' Best Employers for Women, Diversity, and New Graduates, as well as a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment sectors.

In the Casino Gaming Executive Satisfaction Survey, Hard Rock Hotels & Casinos achieved first place for six of the last seven years.

For more information about Hard Rock International, please visit our website.

Responsibilities:
The Culinary Operations Supervisor is accountable for overseeing and ensuring the seamless operation of all kitchen shifts.

This role involves collaborating with the cafe management team to train, mentor, and assess back-of-house operations, ensuring compliance with company policies, specifications, and procedures.


Key Responsibilities of the Culinary Operations Supervisor include:
Conducting opening and closing procedures for the kitchen

Managing labor on a shift-by-shift basis to maintain a cost-effective balance for efficient cafe operations

Monitoring food costs using established methods to achieve financial goals

Assessing equipment conditions and performing routine maintenance checks to guarantee operational efficiency

Ensuring all assigned cleaning tasks are completed by staff before end of shift

Tasting and inspecting food to verify freshness, flavor, recipe adherence, and proper temperature (including line checks every shift)

Training new staff and coaching all employees to uphold Hard Rock's food quality and service standards

Validating new staff training in accordance with company standards

Performing shift expo duties to ensure food is prepared to specifications and served promptly

Carrying out employee tasks such as recipe preparation to ensure product quality

Maintaining a safe environment for both staff and guests, adhering to Hard Rock's safety protocols and checklists

Ensuring compliance with safety, sanitation, and security procedures among employees

Providing verbal recognition, guidance, and support to kitchen staff

Communicating with the kitchen team to keep everyone updated on local, regional, and corporate procedures

Listening to feedback from employees to address any concerns or suggestions with management

Collaborating with managers to evaluate work procedures, review standards, identify efficiency improvements, and proactively respond to emerging needs

Regularly communicating with the Kitchen Manager regarding issues and suggestions related to product, personnel, and performance

Completing all daily and weekly tasks according to assigned responsibilities

Qualifications:
Ability to perform tasks requiring bending and reaching

Capable of lifting and transporting containers, dish racks, and trashcans

Maintaining a well-groomed appearance

Adhering to uniform guidelines

Practicing all safety and sanitation standards

Recycling products when feasible

Remaining composed in a fast-paced environment

Exhibiting strong organizational skills, attention to detail, and a sense of urgency

Displaying a positive and friendly demeanor towards guests and co-workers

Upholding Hard Rock's core values and mission statement

Additional Details:

Closing:
Hard Rock International is an equal opportunity employer.

We embrace our motto LOVE ALL – SERVE ALL, and strive to cultivate an inclusive workplace culture for every team member.

Hard Rock encourages applications from individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), Hard Rock is committed to providing reasonable accommodations when requested by qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship.

This policy applies to all aspects of employment, including the application process. If you require reasonable accommodation, please reach out to a member of our Human Resources team.

Disclaimer

While this description aims to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change, such as emergencies, personnel changes, workload fluctuations, rush jobs, or technical developments.