Medical Office Coordinator

1 month ago


Castle Rock, Colorado, United States American Family Care Castle Rock Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Receptionist/Patient Care Coordinator to join our team at American Family Care Castle Rock. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Responsibilities
  • Prepare the Clinic for Opening: Review the facility, open all systems applications, and prepare new patient registration packets and required documents.
  • Patient Registration and Check-out: Register patients, update patient records, verify insurance accurately and timely, and check patients out.
  • Payment Processing: Determine, collect, and process patient payments and address collection and billing issues.
  • Customer Service: Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
  • Financial Management: Balance daily patient charges (cash, check, credit cards) against system reports, complete closing procedures, and secure financial assets.
  • Documentation: Maintain complete and accurate documentation.
Requirements

To be successful in this role, you will need:

  • A high school graduate or equivalent.
  • Previous medical clerical experience preferred.
  • Basic computer knowledge, e.g., Microsoft Office.
  • Accuracy and detail orientation.
  • Positive customer service skills.
  • Well-groomed appearance.
  • Clear and articulate phone mannerisms.
About American Family Care

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.



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