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Customer Experience Ambassador

1 month ago

Austin, Texas, United States City of Austin Full time
Job Summary

We are seeking a highly skilled Guest Services Specialist to join our team at the City of Austin. As a key member of our customer experience team, you will be responsible for providing exceptional service to our guests, resolving conflicts, and ensuring a positive experience for all visitors.

Key Responsibilities
  • Provide excellent customer service and support to guests
  • Resolve conflicts and issues in a professional and courteous manner
  • Work collaboratively with other team members to achieve customer satisfaction
  • Stay up-to-date on company policies and procedures
Requirements
  • Graduation from an accredited high school or equivalent
  • Two (2) years of experience in customer experience, engagement, and conflict management or resolution
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
Licenses and Certifications

No licenses or certifications are required for this position.