Experience Ambassador

7 days ago


Austin, Texas, United States Museum of Ice Cream Full time

About Us

Museum of Ice Cream is a dynamic and immersive brand that brings wonder and excitement to our guests. We believe in the power of imagination and creativity, and we're always looking for talented individuals to join our team.

About The Role

We're seeking a highly energetic and charismatic Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be the face of our museum, responsible for delivering exceptional experiences to our guests. You will be the first point of contact for our visitors and will be responsible for creating a memorable and engaging experience.

Your Key Responsibilities

  • Represent the Museum of Ice Cream brand with enthusiasm and integrity
  • Welcome and greet guests with high energy and enthusiasm
  • Sell products and cafe items, achieving targets and goals
  • Provide exceptional customer service through personalized assistance
  • Become an expert in each room and area of the museum
  • Achieve mastery of products, treats, and basic business operating information
  • Set up and close down assigned exhibits and areas
  • Serve ice cream and treats to guests
  • Perform other duties as assigned by leadership

Requirements

  • You must be 18 years or older
  • Open availability, including weekends
  • Food Handler or ServeSafe certification preferred
  • 1+ years of customer service experience in high-volume establishments
  • Ability to be on your feet for long periods of time
  • Ability to lift heavy objects of up to 40 pounds
  • Ability to improvise under various circumstances

Benefits

  • Annual team celebration called Pinkball
  • Unlimited ice cream
  • Competitive pay
  • Free entry for self at any MOIC location
  • Free museum tickets for friends and family
  • 50% off retail products

Job Type: Full-time, Part-time

Pay: $18/hr



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