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Concierge and Customer Service Representative
2 months ago
The YMCA of Greater Boston is seeking a highly motivated and customer-focused individual to join our team as a Fitness Floor Staff Member. As a key member of our fitness team, you will be responsible for providing exceptional customer service to members and staff, ensuring the safety and cleanliness of our fitness facilities, and supporting the overall member experience.
Key Responsibilities- Customer Service: Welcome members, guide them to appropriate equipment, and share expectations regarding equipment usage, physical distancing, masks, and cleaning.
- Cleaning and Maintenance: Ensure adequate cleaning products are placed in fitness facilities, clean high-touch areas and equipment between sessions, and monitor room capacity and member traffic flow.
- Emergency Response: Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
- Communication: Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
- Fitness Floor or Customer Service Experience: Previous experience in a fitness floor or customer service role is required.
- CPR/AED Certification: Current CPR/AED certification is required.
- CORI/SORI Background Check: A CORI/SORI background check is required.
- NCCA or Similar Accredited Personal Training Certification: NCCA or similar accredited personal training certification is preferred.
- Comprehensive Benefits Package: The YMCA of Greater Boston offers a comprehensive benefits package, including free YMCA membership, discounted specialty programs, and a robust retirement plan.
- Healthy Work-Life Balance: We offer a healthy work-life balance, with flexible scheduling and opportunities for professional growth and development.