Hotel Front Desk Representative

4 weeks ago


Bellevue, Washington, United States Hampton Inn Bellevue Full time

h3JobDescription/h3pWeareseekingaskilledFrontDeskAgenttoprovideexceptionalcustomerserviceandmanageallaspectsofguestaccommodationsatHamptonInnBellevue./ppbKeyResponsibilities:/b/pulliPerformcheck-inandcheck-outtaskswithefficiencyandaccuracy/liliManageonlineandphonereservations,ensuringseamlessguestexperiences/liliInformguestsaboutpaymentmethodsandverifycreditcardinformation/liliRegisterguests,collectingnecessarycontactdetailsandstayinformation/liliWelcomeguestsuponarrivalandassignrooms/liliProvideinformationaboutourhotel,availablerooms,rates,andamenities/liliRespondtoguestcomplaintsinatimelyandprofessionalmanner/liliLiaisewithhousekeepingstafftoensureroomsarecleanandwell-maintained/liliConfirmgroupreservationsandarrangepersonalizedservicesforVIPguests/liliUpselladditionalfacilitiesandserviceswhenappropriate/liliMaintainupdatedrecordsofbookingsandpayments/li/ulpbRequirements:/b/pulliWorkexperienceasaHotelFrontDeskAgent,Receptionist,orsimilarrole/liliExperiencewithhotelreservationssoftware,suchasOPERAPMS/liliUnderstandingoftravelplanningwebsites,likeBookingandTripAdvisor/liliCustomerserviceattitudeandexcellentcommunicationskills/li/ul



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