Director of Operations and Business Development

6 days ago

White Plains, New York, United States Allied Universal® Full time
Job Summary

**About the Role**

Allied Universal is seeking a highly skilled and experienced Director of Operations to oversee all account managers and on-site scheduled, managed business in a Mega Market. The successful candidate will be responsible for ensuring the highest levels of client satisfaction and Security Professional performance.

Key Responsibilities:

  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management.
  • Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks.
  • Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions, and counterparts across the organization.
  • Oversee all managed business and client relationships.
  • Perform daytime client visits and post inspections.
  • Negotiate client account renewals.
  • Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel.
  • Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention.
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely feedback/reports as required.

Requirements:

  • Bachelor's degree or related field.
  • Minimum of 5 (five) years of general management experience in a service industry.
  • Excellent interpersonal and communication skills, including highly effective written and oral delivery.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships.
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business.
  • Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement.
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources, and clients.
  • Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development.
  • Proven success in hiring the best talent and effectively managing team performance.
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations.

Preferred Qualifications:

  • Contract or proprietary security services experience.

Key Competencies: integrity, problem-solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, drive for results.

Benefits:

  • Pay: $70,000 - $80,000 annual base plus bonus eligibility.
  • Company-issued laptop and cell phone.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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