Customer Service Account Manager
2 weeks ago
Customer Account Specialist / French Speaker
ABOUT THE ROLE
We are seeking motivated individuals for the position of Customer Account Specialist who are fluent in French. This role involves overseeing the comprehensive operational relationship with our esteemed clients and partners. Responsibilities include demand forecasting, order management, logistics execution, accounts receivable, and addressing customer inquiries.
At Michelin, our mission is to empower individuals to move freely and discover their best paths forward. We prioritize respect for our clients, ensuring that our service quality aligns with our esteemed reputation for delivering top-tier products. We are looking for exceptional candidates who can contribute to a meaningful customer experience. If you value teamwork, trust, and respect for individuals, we invite you to explore this opportunity with us, a global leader in the tire industry.
KEY RESPONSIBILITIES
- Oversee short-term product forecasting and communicate any discrepancies to relevant stakeholders.
- Manage order execution, ensuring stock availability and optimizing delivery to meet client needs.
- Track orders, monitor delivery processes, and keep clients informed throughout.
- Gather and address all client requests regarding product specifications, value, and quality.
- Utilize critical thinking to proactively resolve issues and enhance operational efficiency.
- Collaborate with clients and internal teams to ensure timely payment collection and maintain healthy accounts receivable.
- Bachelor's degree or equivalent professional experience.
- Experience in customer service, accounts receivable, supply chain, or logistics is advantageous.
- Fluency in French, both written and spoken.
- Strong communication skills with a proven ability to build meaningful relationships with clients and partners.
- Ability to prioritize and make informed decisions quickly based on varying client and internal partner needs.
- Effective problem-solving skills to analyze issues, identify root causes, and implement solutions.
- Strong analytical abilities to assess data, identify trends, and connect seemingly unrelated concepts.
- Willingness to work in a hybrid office environment.
As a leader in mobility solutions, Michelin is dedicated to enhancing our clients' mobility and sustainability. We design and distribute a wide range of tires, services, and solutions tailored to our customers' needs. Our commitment to innovation spans various industries, from aerospace to biotechnology. Michelin values the personal and professional growth of its employees, offering numerous opportunities for career advancement, skill development, and cross-functional collaboration.
We are committed to fostering an inclusive workplace through our Business Resource Groups (BRGs), which support employee engagement and professional development. Michelin is an equal opportunity employer, promoting a diverse and inclusive environment for all employees.
We welcome candidates from all backgrounds to explore a fulfilling career with us.
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