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HVAC Service Operations Manager
2 months ago
Service Manager
Piedmont Service Group has been a trusted provider of HVAC solutions for clients across multiple states.
Due to the rapid expansion of our operations, we are seeking a dedicated Service Manager to enhance our service delivery.
We offer competitive compensation, comprehensive benefits, and a supportive work environment.
Key Responsibilities:
- Delivering outstanding customer service by effectively managing and optimizing resources, including skilled personnel, materials, and equipment.
- Establishing and refining service and operational processes while promoting continuous improvement.
- Overseeing a team of skilled HVAC Service Technicians, focusing on recruitment, training, performance management, and goal achievement.
- Collaborating with the sales team to provide insights on pricing and operational input for customer proposals.
- Reviewing and approving daily time entries, invoices, contract performance, and job summary reports.
- Championing a robust safety culture within the organization.
Qualifications:
- Exceptional customer service abilities that foster client loyalty.
- Experience in supervising both local and remote service technicians to enhance their productivity and effectiveness.
- Proficient in employing effective communication strategies to manage customer expectations and resolve conflicts.
- Comprehensive knowledge of commercial and industrial HVAC systems and Building Automation Systems.
- Strong technical troubleshooting skills and sound decision-making capabilities.
- Excellent organizational skills with a focus on timely feedback and resource allocation.
- Ability to delegate effectively to meet customer needs and develop team members' skills.
- Familiarity with Microsoft Office Suite and service management tools.
Preferred Qualifications:
- H1, H2, and H3 licenses, or a willingness to obtain them.
- A valid driver's license with a clean driving record.
- Experience with Key2Act, WennSoft, or Great Plains Software is advantageous.
Employee Benefits:
- Medical, Vision, and Dental coverage.
- Company-paid Short and Long-Term Disability.
- Company-paid Life Insurance.
- Flexible Spending Account (FSA).
- 401k plan with Company Match and Profit-Sharing.
- Accident and Critical Illness insurance.
- Three weeks of Paid Time Off within the first year.
- Paid Holidays.
- Wellness Incentives.
