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Account Management Associate
2 months ago
Customer Account Specialist / French Speaker
About Michelin
Michelin is seeking talented individuals to join our team as Customer Account Specialists fluent in French. This role is essential in fostering and maintaining the operational relationship with our esteemed clients and partners.
ROLE OVERVIEW
As a Customer Account Specialist, you will oversee the complete operational relationship with our customers. Your responsibilities will encompass forecasting, executing orders and logistics, managing accounts receivable, and addressing customer inquiries.
At Michelin, we are committed to ensuring that everyone has the freedom to move and find their best path forward. Our dedication to customer respect drives us to deliver a service quality that reflects our reputation for excellence. We are looking for candidates who share our values of respect, teamwork, and trust to enhance our customer experience.
KEY RESPONSIBILITIES
- Manage short-term product forecasting and communicate any discrepancies to relevant stakeholders.
- Oversee order execution, ensuring stock availability and optimizing delivery to meet customer needs.
- Track orders, monitor delivery processes, and keep customers informed throughout.
- Facilitate all customer requests regarding product quality, value, and logistics.
- Utilize critical thinking to proactively address issues and drive continuous operational improvements.
- Collaborate with customers and internal teams to ensure timely payment and maintain healthy accounts receivable.
- Bachelor's degree or equivalent experience.
- Experience in customer service, accounts receivable, supply chain, or logistics is advantageous.
- Fluency in French, both written and spoken.
- Exceptional communication skills with a proven ability to build strong relationships.
- Ability to prioritize and make informed decisions quickly.
- Strong problem-solving skills to identify root causes and implement effective solutions.
- Analytical skills to interpret data and recognize patterns.
- Willingness to work in a hybrid office environment.
At Michelin, we are dedicated to fostering the personal and professional growth of our employees. We offer various career advancement opportunities, including skill development, training, and cross-functional collaboration. Our inclusive environment values unique contributions and supports diverse employee resource groups that enhance engagement and professional development.
Michelin is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and provide reasonable accommodations for employees with disabilities and sincerely held religious beliefs.
