HVAC Service Operations Manager

2 weeks ago


Greenville, North Carolina, United States Piedmont Service Group Full time
Job Overview

Service Manager

Piedmont Service Group has been a leader in providing HVAC solutions across multiple states for decades.

Due to our expanding operations, we are in search of a dedicated Service Manager to enhance our service delivery.

We offer competitive compensation, comprehensive benefits, and a positive work environment.

Key Responsibilities:

  • Deliver outstanding customer service by effectively managing and optimizing resources including skilled personnel, materials, and equipment.
  • Implement and refine service processes to ensure continuous improvement and operational excellence.
  • Oversee a team of skilled HVAC Service Technicians, focusing on recruitment, training, performance management, and goal achievement.
  • Collaborate with the sales team to provide insights on pricing and operational aspects for customer proposals.
  • Review and approve daily time entries, invoices, and contract performance metrics.
  • Promote and uphold a strong safety culture within the organization.

Qualifications:

  • Exceptional customer service abilities that foster customer loyalty.
  • Experience in supervising both local and remote field service teams to maximize efficiency and productivity.
  • Proficient in employing effective communication strategies to manage customer expectations and resolve conflicts.
  • Comprehensive knowledge of commercial and industrial HVAC systems and Building Automation Systems.
  • Strong technical troubleshooting skills with sound business judgment.
  • Excellent organizational skills with a focus on timely feedback and resource allocation.
  • Ability to delegate effectively to meet customer needs and develop team capabilities.
  • Familiarity with Microsoft Office Suite and service management tools.

Preferred Qualifications:

  • Possession of H1, H2, and H3 licenses, or a willingness to obtain them.
  • A valid driver's license with a clean driving record.
  • Experience with Key2Act, WennSoft, or Great Plains Software is advantageous.

Benefits Include:

  • Medical, Vision, and Dental coverage
  • Company-paid Short and Long Term Disability
  • Company-paid Life Insurance
  • Flexible Spending Account (FSA)
  • 401k plan with Company Match and Profit-Sharing
  • Accident and Critical Illness coverage
  • Three weeks of Paid Time Off in the first year
  • Paid Holidays
  • Wellness Incentives


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