Hotel Front Office Associate

2 weeks ago


Kansas City, Missouri, United States Hyatt Regency London Full time

Guest Services Representative

Overview

As a vital member of our team, the Guest Services Representative plays a crucial role in providing exceptional service to our guests. This position is responsible for welcoming and registering guests, as well as facilitating their departure from the hotel, all while ensuring the highest standards of guest satisfaction and operational efficiency.

Key Responsibilities

  1. Welcome guests and manage the registration process, which includes inputting and retrieving information from the system, confirming guest details and room rates, selecting accommodations, and issuing electronic keys.
  2. Assist guests during check-out by ensuring accurate billing, processing payments, and handling various forms of transactions.
  3. Possess comprehensive knowledge of hotel amenities, room types, pricing, and local attractions to effectively respond to guest inquiries.
  4. Utilize upselling techniques to promote hotel services and enhance guest experiences.
  5. Address guest requests and resolve issues promptly and courteously.
  6. Handle guest complaints with professionalism, conducting necessary research to find satisfactory solutions.
  7. Manage guest communications by receiving, inputting, and relaying messages efficiently.

Equal Opportunity Commitment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on their inquiries regarding compensation or other employment-related matters.

Note

This position may be managed by a third-party company responsible for employment benefits and obligations.



  • Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Job Summary: We're seeking a highly skilled and professional Hotel Front Desk Associate to join our team at Hotel Lotus Stadium. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Services: Welcome and register guests,...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    Job OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests during assigned shifts. Typically, the supervisor will work during the evening hours, managing a team dedicated to exceptional service.KEY RESPONSIBILITIES:Supervise and ensure accountability...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    JOB SUMMARY:The Hotel Front Office Lead is accountable for the seamless operation of the Hotel Front Services Department and the performance of team members during designated shifts. This position typically involves starting work in the late afternoon and continuing until late night.ESSENTIAL JOB FUNCTIONS:Assists in overseeing and ensuring accountability...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    JOB SUMMARY:The Hotel Front Office Supervisor oversees the comprehensive management of the Hotel Front Services Department and its personnel during designated shifts. This position typically involves starting work in the late afternoon and continuing until the early morning hours.ESSENTIAL JOB FUNCTIONS:Assists in supervising and ensuring accountability for...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    JOB SUMMARY:The Hotel Front Office Manager oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests and efficient management of team members during assigned shifts. This position typically involves working from late afternoon until the early hours of the next day.ESSENTIAL JOB FUNCTIONS:Supervises and ensures...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    Job OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor plays a crucial role in managing the overall operations of the Front Services Department and supervising team members during assigned shifts. Typically, this position involves working in the evening hours, ensuring a seamless guest experience.KEY RESPONSIBILITIES:Oversees and ensures...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    Job OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring exceptional service delivery during assigned shifts. Typically, this role involves evening hours, providing leadership and support to the team.KEY RESPONSIBILITIES:Supervise and ensure accountability for all hotel guest...


  • Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Job OverviewWe are seeking a friendly and professional Hotel Front Desk Receptionist to provide outstanding service to our guests at Hotel Lotus Stadium. Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant stay.Key ResponsibilitiesAssist guests with check-in and check-out...

  • Security Officer

    6 days ago


    Kansas City, Missouri, United States Hotel Resource Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Hotel Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key Responsibilities:Monitor and respond to security alarms and incidentsConduct regular patrols of the hotel...

  • Security Officer

    7 days ago


    Kansas City, Missouri, United States Hotel Resource Full time

    About the Role:We are seeking a highly motivated and detail-oriented Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff.Key Responsibilities:Monitor and patrol the hotel premises to prevent and detect any security breachesRespond to emergency...


  • Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key ResponsibilitiesLead operations at the front desk and ensure seamless guest...


  • Kansas City, Missouri, United States Hotel Resource Full time

    About Hotel ResourceHotel Resource is a leading provider of security services to the hospitality industry.Job SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and guests.Key ResponsibilitiesMonitor and...


  • Kansas City, Missouri, United States Hotel Resource Full time

    About Hotel ResourceHotel Resource is a leading provider of security services to the hospitality industry.Job SummaryWe are seeking a highly motivated and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and guests.Key ResponsibilitiesMonitor and...

  • Front Desk Supervisor

    2 months ago


    Kansas City, Missouri, United States Origin Hotel Kansas City Full time

    Front Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...


  • Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Associate to provide an outstanding experience for every visitor at our establishment. In this role, you will greet guests, manage their details, assign keys and rooms, and respond to general inquiries to ensure a pleasant stay.Key ResponsibilitiesAddress customer concerns as...


  • Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time

    Job Summary: We are seeking a highly skilled and professional Hotel Front Desk Representative to join our team at Orangewood Inn & Suites KCI. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Responsibilities:Guest...

  • Hotel Associate

    5 days ago


    Kansas City, Missouri, United States Hotel Resource Full time

    About Our HotelAt Hotel Resource, we're passionate about providing a safe and fun environment for pets to stay while their owners are away. As a Hotel Associate - Pet Care Specialist, you'll play a vital role in ensuring our furry friends receive the best care possible.Job SummaryWe're seeking a dedicated and compassionate individual to join our team as a...


  • Kansas City, Missouri, United States The Fontaine, A Kansas City Hotel Full time

    Job SummaryThe Fontaine, A Kansas City Hotel, is seeking a seasoned Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As a key member of our hotel team, you will be responsible for overseeing the front desk, managing human resources, and working closely with other departments to ensure seamless guest...


  • Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    We are seeking a motivated and skilled Front Office Operations Manager to join our team at Holiday Inn Express Kansas City Downtown. This role is essential in ensuring that every guest enjoys a remarkable experience during their stay. You will oversee the front desk operations, serve as the primary point of contact for guests, and nurture a team that...

  • Hotel Front Desk

    1 month ago


    Kansas City, Missouri, United States Caesars Entertainment Full time

    ESSENTIAL JOB FUNCTIONS: Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure. Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate. Receive and...