Assistant Manager

3 days ago

Irvine, California, United States Irvine Full time
Job Summary:

As an Assistant Manager at Irvine Company Apartment Communities, you will play a vital role in leading our team and ensuring exceptional customer service for our residents. This is a dynamic and challenging position that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding results.

Key Responsibilities:
  • Assist the Community Manager in leading the team and achieving business objectives.
  • Provide exceptional customer service to residents, prospects, vendors, and employees, responding to and resolving resident requests and concerns.
  • Lead by example, creating a customer service-focused culture and ensuring a proactive approach to all key customer touch points.
  • Train, onboard, and develop team members, focusing on employee engagement and retention.
  • Process resident applications, lease documents, and ICAC processes, including move-in/out, transfers, and renewals.
  • Handle resident complaints, identify solutions, and communicate with leadership.
  • Oversee ledger management, including adding/waiving fees and processing company invoicing.
  • Complete delinquency reviews, accounting month-end, and process evictions according to company policy.
  • Monitor key performance metrics and ensure plans are in place to achieve company targets.
  • Complete audits and community inspections to ensure policies, procedures, and corporate compliance are followed.
Requirements:
  • High School Diploma
  • Minimum 1 year experience in a customer service environment; leasing experience preferred
  • Valid driver's license and vehicle insurance
  • Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability a plus
  • Occasional travel required
  • Ability to work evenings, weekends, and holidays
  • Regular, consistent, and timely attendance is required
About Us:

Irvine Company Apartment Communities offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations. We take pride in our employee community and offer a collaborative spirit and abundant opportunities for growth and development.

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

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