Assistant Manager- Irvine
3 weeks ago
Job Title: Assistant Manager- Irvine
Job Summary:
5.11 Tactical is seeking an exceptional Assistant Manager to join our team at our Corporate Retail Store in Irvine, CA. As a key member of our leadership team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.
Responsibilities:
- Deliver overall brand experience by directing and modeling 5.11's Ethos, Values, Mission, and Service standards.
- Work closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
- Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
- Ensure team is trained in fitting techniques and accurately executing fittings.
- Ensure all alterations and embellishments are executed according to department specs.
- Model an efficient and satisfying cash-wrap experience.
- Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
- Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
- Assist with reductions, price changes, and transfers.
- Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- Have working knowledge and oversee use of all Company systems in store.
Requirements:
- Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
- Proven ability to provide a superior customer experience and drive customer loyalty.
- Proven ability to assess talent and manage performance.
- Proven business acumen with strategic and analytical skills.
- Ability to effectively communicate with all levels of an organization.
- Schedule flexibility to include evenings and weekends.
- Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
- Ability to use a POS system.
5.11 Tactical Ethos:
At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos, which defines our culture: Trusted, Responsive, Accountable, and Committed.
Trusted:
We strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.
Responsive:
We listen to the needs of our end-user Professionals, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.
Accountable:
We seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.
Committed:
We overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.
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