Media Measurement Specialist

4 weeks ago


Miami, Florida, United States Kantar Full time
About the Role

We are seeking a highly skilled Service and Installation Executive to join our team at Kantar. As a key member of our operations team, you will play a critical role in ensuring the smooth installation and maintenance of our media measurement equipment.

Key Responsibilities
  • Work closely with our panel members to install and maintain metering equipment and software in their homes.
  • Provide outstanding customer service and support to our panel members, ensuring they have a positive experience with our service.
  • Perform interactive tests and quality checks to ensure the accuracy and reliability of our data.
  • Capture and update information about the equipment in our panel members' homes, ensuring our central database is up-to-date and accurate.
  • Educate and encourage our panel members on the correct use and care of our metering equipment.
  • Collaborate with our operations team and other functions to ensure a seamless client-centric service for our panel.
  • Work with our Continuous Improvement agents to identify and address areas for improvement in our service.
  • Provide support on ad hoc projects and initiatives as required.
  • Conduct validation checks to identify any issues with data held against a home that could impact data processing.
  • Work with our wider team to ensure Service Level Agreements (SLAs) and project deadlines are met.
Requirements
  • Excellent relationship building and communication skills with internal stakeholders and panel members.
  • Customer service and problem-solving skills, with a polite and professional manner and a positive attitude towards problem-solving.
  • Ability to work some evenings and weekends as part of the standard working week.
  • Good organisational and administrative skills, with a focus on work being correctly prioritised and completed in a timely manner.
  • Ability to multitask with a flexible attitude to work.
  • Fluent English essential; fluent Spanish desirable.
What We Offer
  • Medical plans with comprehensive, affordable coverage for a range of health services.
  • Health Savings Account/FSA.
  • Dental, Vision, and benefits to cover unique healthcare needs.
  • Tuition Reimbursement, Commuter benefits.
About Kantar

Kantar is a global company that helps businesses understand their customers and markets. We are committed to inclusion and diversity, and we welcome applications from all sections of society. We believe that a diverse and inclusive workplace is essential for creating a richer environment for our employees and broader depth and breadth of thinking for our clients.



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