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Client Support Specialist

2 months ago

Seattle, Washington, United States Rt Shaw - State Farm Agent Full time
Job Overview

We are seeking a committed and customer-focused individual to join our organization as a Client Support Specialist. In this position, you will represent our company, ensuring that our clients receive exceptional service and assistance. Your main objective will be to support the team, prioritize customer needs, and acquire an Insurance Property & Casualty License.


Key Responsibilities:
  • Deliver outstanding customer service by addressing client inquiries, resolving issues, and ensuring overall satisfaction.
  • Work collaboratively with the team to promptly and effectively meet client needs and concerns.
  • Serve as a communication bridge between clients and internal departments to facilitate effective problem-solving.
  • Maintain comprehensive knowledge of our offerings to assist clients accurately and efficiently.
  • Identify and suggest opportunities for process enhancements to improve client experiences.
  • Share client feedback and insights with the team to foster continuous improvement.
  • Stay informed about industry trends and client preferences to recognize service enhancement opportunities.
  • Obtain an Insurance Property & Casualty License to better assist clients with insurance-related inquiries.
Qualifications:
  • High school diploma or equivalent; a college degree is preferred.
  • Demonstrated experience in customer service, showcasing a strong client-focused approach.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
  • Strong analytical and problem-solving abilities, with a creative approach to finding solutions.
  • Ability to thrive in a collaborative, team-oriented environment.
  • Detail-oriented and highly organized, capable of multitasking and prioritizing effectively.
  • Proficient in computer applications, including CRM software and Microsoft Office Suite.
  • Willingness to obtain an Insurance Property & Casualty License.
Benefits:
  • Competitive hourly wage with performance-based incentives.
  • Comprehensive health and dental coverage.
  • Flexible work hours and paid time off.
  • Ongoing training and development opportunities to enhance your skills.

We appreciate your interest in joining our team and look forward to reviewing your application.