Senior Program Manager
19 hours ago
We are seeking a skilled and motivated individual to join our team at Clearwater Analytics as a Senior Program Manager. This exciting opportunity will allow you to foster continuous process improvement, work cross-functionally to ensure proper recordkeeping, and act as a project owner for routine and fine-tuned reporting.
Key Responsibilities:
- Develop and finalize project/implementation scope.
- Create detailed implementation plans, including internal, client, and third-party resourcing.
- Manage and coordinate with internal, client, and third-party resources to ensure successful, on-time, and quality implementation per plan.
- Generate weekly status reports and hold weekly status meetings with client and project team.
- Schedule and lead steering committee meetings with C-level client decision makers and Clearwater senior management.
- Manage and report on budget for implementation.
- Seek out, recommend, and implement continuous service improvements.
- Serve as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team.
- Act as a bridge between various business stakeholders, including our Client Servicing team, Sales team, and Development team.
- Ability to run multiple simultaneous implementations with minimal oversight.
- Explore, trial, and provide trusted recommendations for the use of tools and technologies as use cases arise.
- Expert technical skills in JIRA, Excel, Clarizen, and Salesforce.
- Financial services experience (Investment, Banking, Insurance, FinTech, etc).
- Project management experience in a matrix reporting environment.
- Investment accounting and reporting knowledge.
- Familiarity with Software-as-a-Service (SaaS) platforms and delivery models.
- Strong computer skills, including proficiency in Microsoft Office.
- Advanced and demonstrated use of Excel.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Bachelor's degree in finance or accounting.
- 9+ years of relevant project management and implementation experience working with external clients.
- Proven experience implementing software solutions within Asset Management, Market Data, and/or Insurance space.
- Consulting experience.
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