Customer Service Representative

6 hours ago


South Bend, Indiana, United States Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Store - BEND, OR location.

Key Responsibilities
  • Deliver exceptional customer service by assisting customers with their shopping needs and providing a fast and friendly checkout experience.
  • Help customers locate products and provide solutions to their shopping needs.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards and complete enrollments.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Preferred Qualifications
  • Retail and/or customer service experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment.



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