Desktop Support Specialist
5 days ago
Job Summary
Hexaware Technologies is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and maintenance for our organization's desktop computing environment.
Key Responsibilities
- Install, upgrade, and troubleshoot Windows 10, Windows 11, Microsoft O365, and other authorized desktop applications
- Install, upgrade, and troubleshoot printers, computer hardware, and other authorized peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, and other authorized peripheral equipment
- Perform remedial repairs on computers, laptops, printers, and other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Perform work in compliance with specified warranty requirements
- Return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), or notebooks that have authorized access to the network
- Develop trends by monitoring and analyzing incoming calls, problems, and support requests
Requirements
- Excellent technical skills and knowledge of desktop applications and hardware
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
About Hexaware Technologies
Hexaware Technologies is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
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