IT Support Specialist
4 weeks ago
We are seeking an IT Support Technician to join our team at All-Fill, Inc. in Exton, PA.
This is a fantastic opportunity to work with a positive and close-knit culture and a talented team.
The successful candidate will assist in monitoring and maintaining the computer network of our organization, providing technical assistance and support to ensure our company runs smoothly.
Key Responsibilities:
- Handle incoming help desk phone calls and emails, resolving support issues in a courteous, timely and effective manner.
- Log help desk calls in ticketing system and update when necessary.
- Setup and deploy new desktops, laptops and tablets.
- Perform Software and hardware troubleshooting as well as phones, printers, and other network devices.
- Ensure proper recording, documentation and closure.
- Meet regularly with the Sys Admin and Director of Technology to provide status updates.
- Inventory and maintain IT equipment.
Requirements:
- PC operating systems
- Efficient in Microsoft Office Suites (Outlook, Word, Excel, PowerPoint, Access)
- Computer peripherals such as printers, scanners, wired and wireless network cards and media devices and Wireless Access Points
- Smartphones (iPhone and Android)
- Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work.
- Ability to study existing products, new products and technologies to advance level of knowledge.
- Excellent written and documentation abilities
- Ability to absorb and retain information quickly
- Ability to present information in user-friendly language, both written and verbal
Education and Experience:
- A high school degree or GED is required for this position.
- Some college education or equivalent certification path.
Benefits and Retirement Plan:
All-Fill offers a competitive benefits package and retirement plan.
After 30 days of employment an employee is eligible for our insurance plan, through Heritage/Sun Life, which includes medical, dental, vision, and life.
After 90 days of employment an employee is eligible for our 401k plan, through MassMutual, with a 10% company match.
All-Fill also offers paid time off for all full-time employees.
EEO Statement:
All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other protected characteristic.
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