Medical Office Coordinator

3 weeks ago

Aragüés del Puerto, Huesca, United States Lowcountry Medical Practice Management Full time
Medical Office Coordinator

At Lowcountry Medical Practice Management, we are seeking a skilled Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare environment. Your responsibilities will include attending to patients on the phone and in person, coordinating and organizing appointments and documentation, and facilitating the delivery of quality patient care.

Critical Thinking Skills Required
  • Must be able to speak with patients and use practice management systems to answer inquiries accurately and confidently, while maintaining patient confidentiality.
  • Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
  • Must be capable of performing proper research concerning patient claims and requests before escalating to management and to the physician.
  • Must be able to properly assess patients' concerns and provide minimum assistance required as a Medical Office Coordinator without working outside of your scope of practice and expertise.
  • Must understand basic medical office terms and protocols.
  • Must be aware of HIPAA rules and guidelines and how to properly protect the privacy of patients.
Communication Skills Required
  • Must be able to communicate the details of patients' issues with accuracy to the physician, including medication issues, medication requests, and pertinent patient messages left for the physician.
  • Must be able to communicate physicians' responses or directives to patients with 100% accuracy, including written data, in-person, or audible communication.
  • Must at all times show that you care and show compassion for patients' concerns and well-being.
  • Must have financial literacy and be able to provide daily financial ledgers to the management team and physician.
Daily Job Duties and Responsibilities
  • Greet patients
  • Register patients according to established protocols
  • Assist patients to complete all necessary forms and documentation, including medical insurance
  • Ensure patient information is accurate, including billing information
  • Inform patients of medical office procedures and policy
  • Maintain and manage patient records
  • Answer incoming calls and deal with inquiries
  • Transfer calls as required
  • Schedule patient appointments
  • Collect co-pays and payments
  • Schedule hospital admissions, tests, scans, and outside appointments for patients
  • Obtain external medical reports as required by medical professionals
  • Respond and comply to requests for information
  • Deal with incoming and outgoing post to website and social media
  • Complete other clerical duties as assigned
  • Maintain stock of forms and office supplies
  • Ensure reception area is well maintained, neat, and clean
  • Safeguard patient privacy and confidentiality
Other Details
  • Must be a team player.
  • Performance reviewed every 90 days by physician and hiring team.
  • Pay determined based on experience.
  • No medical benefits included.
  • Non-remote.
Education Requirement
  • High School Diploma or GED
  • Associates or Certificate in any Allied Health Field preferred but not required
  • At least 2 years experience in healthcare field

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