Front Desk Representative

2 days ago


Wisconsin Dells, Wisconsin, United States Mt. Olympus Water & Theme Park Resort Full time
Job Title: Front Desk Agent

At Mt. Olympus Water & Theme Park Resort, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling check-in and check-out processes, and responding to inquiries in a professional and courteous manner.

Key Responsibilities:
  • Assure friendly, courteous, and accurate check-in and check-out of room guests.
  • Answer the PBX professionally, courteously, and respond to questions with accurate and current information.
  • Direct all incoming calls swiftly and correctly.
  • Promote friendly, courteous, superior customer service.
  • Take room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
  • Handle cash, credit, and sales transactions.
  • Keep the front desk area and own station neat, tidy, and clean.
  • Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
  • Listen to guests and anticipate needs or concerns before a problem arises.
Requirements:
  • High School Diploma/G.E.D Equivalent Required.
  • Must have a valid driver's license and reliable transportation to work.
  • Must be at least 18 years old to apply.
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must be honest and dedicated.
  • Must be able to maintain confidentiality and be trustworthy.
  • Exceptional oral and written communication.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
What We Offer:
  • On Demand Pay - Get Paid the Same Day you Work.
  • Fun and Exciting Work Environment.
  • FREE Waterpark Park & Theme Park Passes.
  • Flexible Scheduling.
  • Full Time, Part Time and Seasonal Positions.
  • Employee discounts on hotel rooms, retail and food.
  • Employee of the month programs.
  • Company-wide outings.
Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment.
  • 401K and Paid Time Off after 1 Year of Employment.


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