Front Desk Manager

4 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kalahari Resorts and Conventions. As a key member of our front office management team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Assist the front office management team in providing courteous and efficient service to all guests
  • Be a resource for guests' questions and concerns, ensuring customer satisfaction prior to arrival and throughout their stay
  • Use our property management system to assign rooms, make keys, view and make notes in the guest's folio, and handle payments
  • Work collaboratively with other departments to ensure a smooth and efficient operation
Requirements
  • At least 2-3 years of progressive experience in a hotel, resort, or related field
  • Proficiency in Windows software
  • Excellent communication and interpersonal skills
  • Ability to work well in high-pressure situations and maintain composure
  • Flexibility to work long hours when needed
What We Offer
  • Above-industry average compensation
  • Promotion from within
  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives
  • Educational opportunities
  • A comprehensive and attractive benefits package
  • 401(k) with company match
  • Appreciation days, parties, and retention programs
  • Paid time off and holiday pay
  • Discounts and resort perks
About Us

Kalahari Resorts and Conventions is a leading provider of waterpark resorts and conference experiences. We are committed to delivering exceptional service and creating memorable experiences for our guests. Our team is passionate about providing a unique and enjoyable experience for our guests, and we are seeking like-minded individuals to join our team.



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