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Front Desk Representative

2 months ago

Springfield Ohio, United States Country Inn & Suites Springfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Country Inn & Suites Springfield. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure efficient and effective service delivery.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or customer service role preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We provide opportunities for career growth and professional development.
  • Team Environment: We have a dynamic and supportive team environment.