Desktop Support Specialist
6 days ago
We are a leading provider of workplace services, delivering innovative solutions to enhance the productivity and efficiency of our clients. Our team is dedicated to providing exceptional service and support to our employees and customers.
Job SummaryWe are seeking a highly skilled and experienced Desktop Support Technician to join our IT team. This role will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and ensuring that our IT infrastructure is running smoothly.
The ideal candidate will have 3-5 years of experience in IT, with a strong understanding of Windows and Macintosh platforms, as well as Microsoft Office suite of applications. They will also possess excellent customer service skills, ability to work in a fast-paced environment, and experience in using PC-based word processing, presentation, and e-mail software.
Key Responsibilities:- Provide technical support to employees via phone, email, or in-person
- Troubleshoot hardware and software issues on multiple computer platforms
- Install and configure software, hardware, and peripherals
- Perform routine maintenance tasks, such as updating software and firmware
- Assist with inventory management and asset tracking
- Collaborate with cross-functional teams to resolve complex technical issues
- 3-5 years of experience in IT, with a focus on desktop support
- Strong knowledge of Windows and Macintosh platforms, including portables
- Experience with imaging Windows 10 OS
- Familiarity with basic network concepts, such as TCP/IP and Ethernet
- Ability to lift up to 50 pounds and travel as needed
- MCP and A+ Certifications preferred
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits and a generous bonus structure.
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Desktop Support Specialist
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