Desktop Support Specialist

3 days ago


Daytona Beach, Florida, United States Ovation Workplace Services Inc. Full time
Job Summary
We are seeking a highly skilled Desktop Support Specialist to join our team at Ovation Workplace Services Inc. The ideal candidate will have a strong background in hardware and software support, with experience in troubleshooting and resolving complex technical issues.

About the Role
The successful candidate will be responsible for providing expert-level support for our employees' desktop computers, laptops, and mobile devices. This includes installing and configuring software, troubleshooting hardware and software issues, and performing maintenance tasks as needed.

Responsibilities
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  • Install and configure software on Windows and Apple devices">
  • Troubleshoot post-deployment issues on multiple computer platforms, including Windows, Macintosh, and mobile devices">
  • Provide printer break-fix and installation services">
  • Manage asset disposal, redeployment, and reclaim processes">
  • Coordinate shipping and data backup activities">
  • Perform hardware refreshes and warranty repairs">
  • Offer depot services and walk-up support">
  • Manage spare parts inventory and executive support">
  • Deliver audio and video support, including health checks">
  • Maintain accurate inventory and asset management records">

Requirements/Qualifications
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  • 3-5 years of IT experience, including technical training">
  • Knowledge of Windows and Macintosh platforms, including portables and Microsoft Office suite">
  • Experience with imaging Windows 10 OS">
  • Familiarity with basic network concepts (TCP/IP, Windows Networking, Ethernet)">
  • Networked printer experience (queue creation, server maintenance)">
  • PC-based word processing, presentation, and e-mail software skills preferred">
  • Ability to work extended hours or a modified schedule as needed">
  • Outstanding customer service and interpersonal skills">
  • Excellent organizational skills and ability to prioritize tasks">
  • Experience working in or supporting a call center or help desk environment">
  • Aptitude for learning and excellent oral and written communication skills">

Benefits
As a valued member of our team, you will enjoy a competitive salary range of $55,000 - $70,000 per year, depending on experience, plus benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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