Desktop Support Engineer

2 weeks ago


Palm Beach, Florida, United States SISL Global Full time
Job Title: Desktop Support Engineer

SISL Global is seeking a highly skilled Desktop Support Engineer to join our team. This is a full-time role offering a competitive salary of $70,000 - $90,000 per year.

About the Role:

  • Provide advanced technical support and troubleshooting for desktop/laptop hardware, software, and peripheral issues.
  • Diagnose and resolve complex technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.

Key Responsibilities:

  • Offer remote support and troubleshooting for users working from home or in the field.
  • Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.

Requirements:

  • Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
  • 2-4 years of experience in a desktop support or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Proficiency with Microsoft Office Suite and other common software applications.
  • Experience with Active Directory, group policies, and user account management.
  • Familiarity with remote desktop tools and support software.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary range of $70,000 - $90,000 per year.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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