Desktop Support Engineer
2 weeks ago
SISL Global is seeking a highly skilled Desktop Support Engineer to join our team. This is a full-time role offering a competitive salary of $70,000 - $90,000 per year.
About the Role:
- Provide advanced technical support and troubleshooting for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve complex technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
Key Responsibilities:
- Offer remote support and troubleshooting for users working from home or in the field.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
Requirements:
- Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary range of $70,000 - $90,000 per year.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
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