Enterprise Desktop Support Specialist
6 days ago
This position offers a unique opportunity to grow your technology experience in a fast-paced environment with TEKsystems.
Job Summary:
We are seeking an Enterprise Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring seamless operation of our enterprise desktop environment.
About the Role:
In this role, you will be the primary point of contact for all end-user problems, escalating complex issues to senior members of the team as necessary. You will also be responsible for installing, troubleshooting, and maintaining all technology components in a facility, including desktops, laptops, printers, and software applications.
Responsibilities:
- Install, troubleshoot, and maintain all technology components in a facility
- Schedule and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
- Troubleshoot and act as second-level support for the enterprise printing environment
- Provide second-level support for all end-user problems and act as an escalation point to the team as necessary
- Act as a point of contact for vendor and IT installations at the site
- Assist in instructing customers in the operation and maintenance of systems/equipment
- Resolve hardware and software customer issues on company devices
- Document the operation and maintenance of systems and equipment
- Participate in technical business project plans
- Participate in recommending standards for PC hardware and peripheral equipment
- Define how IT procedures could provide efficiencies for the business
- FOLLOW SITE SUPPORT STANDARD OPERATING PROCEDURES (SOPs)
- Ensure customer satisfaction is maintained
- Escalate technical issues to senior members of the team
- Provides emergency on-call support
- Participates in an on-call rotation
Requirements:
To be successful in this role, you should have 3+ years of experience working in a production environment/corporate desktop support, experience with multiple desktop and laptop configurations in larger environments, and proven ability to work independently as a sole IT support technician.
Benefits:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits, including health insurance, 401(k) matching, and paid time off.
Work Environment:
This position is located in a manufacturing and distribution center warehouse-type environment. May require travel to remote sites to complete tasks and must be able to work nights and weekends when needed.
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