Enterprise Desktop Support Specialist

6 days ago


Pompano Beach, Florida, United States TEKsystems Full time

This position offers a unique opportunity to grow your technology experience in a fast-paced environment with TEKsystems.

Job Summary:

We are seeking an Enterprise Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring seamless operation of our enterprise desktop environment.

About the Role:

In this role, you will be the primary point of contact for all end-user problems, escalating complex issues to senior members of the team as necessary. You will also be responsible for installing, troubleshooting, and maintaining all technology components in a facility, including desktops, laptops, printers, and software applications.

Responsibilities:

  • Install, troubleshoot, and maintain all technology components in a facility
  • Schedule and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
  • Troubleshoot and act as second-level support for the enterprise printing environment
  • Provide second-level support for all end-user problems and act as an escalation point to the team as necessary
  • Act as a point of contact for vendor and IT installations at the site
  • Assist in instructing customers in the operation and maintenance of systems/equipment
  • Resolve hardware and software customer issues on company devices
  • Document the operation and maintenance of systems and equipment
  • Participate in technical business project plans
  • Participate in recommending standards for PC hardware and peripheral equipment
  • Define how IT procedures could provide efficiencies for the business
  • FOLLOW SITE SUPPORT STANDARD OPERATING PROCEDURES (SOPs)
  • Ensure customer satisfaction is maintained
  • Escalate technical issues to senior members of the team
  • Provides emergency on-call support
  • Participates in an on-call rotation

Requirements:

To be successful in this role, you should have 3+ years of experience working in a production environment/corporate desktop support, experience with multiple desktop and laptop configurations in larger environments, and proven ability to work independently as a sole IT support technician.

Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits, including health insurance, 401(k) matching, and paid time off.

Work Environment:

This position is located in a manufacturing and distribution center warehouse-type environment. May require travel to remote sites to complete tasks and must be able to work nights and weekends when needed.



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