Technical Support Specialist

7 days ago


Daytona Beach, Florida, United States Ovation Workplace Services Inc. Full time

Ovation Workplace Services Inc. is seeking a highly skilled Desktop Support Technician to join our team.

The successful candidate will provide expert technical support to employees, ensuring seamless hardware and software operation across various platforms.

Job Description:

  • Imaging and installing software on Windows and Apple laptops/desktops
  • Troubleshooting post-deployment issues on multiple computer platforms
  • Printer break-fix and installation
  • Hardware refresh, disposal, redeployment, and asset reclaim
  • Data backup and recovery coordination
  • Warranty and out-of-warranty repair and replacement
  • Depot services and walk-up support
  • Spare parts management and executive (VIP) support
  • Audio and video support, including health checks
  • Inventory and asset management – depot operations
  • Cross-functional team collaboration for new hire onboarding

Requirements:

  • 3-5 years of IT experience, including technical training
  • Windows and Macintosh platform knowledge, including Microsoft Office suite
  • Experience with imaging Windows 10 OS
  • Familiarity with basic network concepts and networked printer experience
  • Ability to work extended hours or modified schedules as needed
  • Outstanding customer service and interpersonal skills
  • Excellent organizational and prioritization skills
  • Call center or help desk experience preferred
  • MCP and A+ certifications a plus

Benefits and Salary:

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package.



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