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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Care Associate I to join our team at Republic National Distributing Company. As a key member of our sales organization, you will be responsible for building and maintaining relationships with our valued customers.
Key Responsibilities- Support sales account representatives in defining, growing, and maintaining relationships with VIP customers.
- Leverage ongoing contact with VIP customers to support relevant marketing programs and initiatives.
- Assist in identifying, preparing, and documenting VIP-account-related collateral.
- Identify and prioritize issues/problems and assist in planning and coordinating timely solutions.
- Participate in customer meetings to ensure awareness and understanding of operational issues and potential revenue opportunities.
- Build and maintain in-depth working knowledge of all technology and reports required to support customer requests.
- Monitor and resolve problems, questions, and inquiries from external and internal customers regarding customer account details.
- High school degree or higher; one to three years of job-related experience; or equivalent combination of education and experience.
- Prior major account customer support experience strongly preferred.
- 401(k) with company matching.
- Medical, dental, and vision benefits.
- Generous paid time off program.
- Paid volunteer time.
- Paid parental leave.
- Paid caregiver leave.
- Fertility benefits.
- Paid training.
- Company-paid life insurance, short-term disability, and company-paid holidays.
- Associate resource groups and diversity, equity, and inclusion programs.
Republic National Distributing Company is a family-owned business with a rich history and a commitment to excellence. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged.
