Customer Service Operations Manager
7 days ago
About O Bee Credit Union
O Bee Credit Union is a $560 million dollar financial institution dedicated to serving its members and communities with financial solutions and exceptional service. As a member-owned organization, we are committed to promoting the strength and vitality of the communities we serve.
Job Summary
We are seeking a skilled and motivated Contact Center Manager to join our team. This position plays a crucial role in ensuring the integrity, efficiency, and compliance of our operations.
Key Responsibilities
- Manage the overall operation of the Contact Center, providing quality service to members.
- Manage the performance and development of employees.
- Provide and update procedures and knowledge-based resources for the department.
- Solve problems within established policies and guidelines.
Requirements
- High school diploma or G.E.D required, 2-year degree preferred.
- At least 3 years of supervisory experience with direct reports.
- At least 3 years of customer service experience.
- Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
- Must be able to pass a background and credit check.
- Proficient in Microsoft Office Suite Products.
Benefits
- Employer fully paid medical, dental, and vision.
- $184.61 a pay period towards dependents.
- 100% employer paid life insurance and long-term disability.
- Up to $300/yr wellness rewards.
- 401(k) 4% match and Roth IRA.
- 11 paid Holidays.
- Accrue up to 3 weeks of PTO.
- Sick Leave.
What We Are Looking For
We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and leading a team to success.
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