Customer Service Operations Manager

7 days ago


Lacey, Washington, United States O Bee Credit Union Full time

About O Bee Credit Union

O Bee Credit Union is a $560 million dollar financial institution dedicated to serving its members and communities with financial solutions and exceptional service. As a member-owned organization, we are committed to promoting the strength and vitality of the communities we serve.

Job Summary

We are seeking a skilled and motivated Contact Center Manager to join our team. This position plays a crucial role in ensuring the integrity, efficiency, and compliance of our operations.

Key Responsibilities

  • Manage the overall operation of the Contact Center, providing quality service to members.
  • Manage the performance and development of employees.
  • Provide and update procedures and knowledge-based resources for the department.
  • Solve problems within established policies and guidelines.

Requirements

  • High school diploma or G.E.D required, 2-year degree preferred.
  • At least 3 years of supervisory experience with direct reports.
  • At least 3 years of customer service experience.
  • Minimum of 2 years' experience as a call center supervisor or a financial services branch supervisor.
  • Must be able to pass a background and credit check.
  • Proficient in Microsoft Office Suite Products.

Benefits

  • Employer fully paid medical, dental, and vision.
  • $184.61 a pay period towards dependents.
  • 100% employer paid life insurance and long-term disability.
  • Up to $300/yr wellness rewards.
  • 401(k) 4% match and Roth IRA.
  • 11 paid Holidays.
  • Accrue up to 3 weeks of PTO.
  • Sick Leave.

What We Are Looking For

We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service and leading a team to success.



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