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Customer Service Representative

2 months ago

Lacey, Washington, United States Kevin Hayward - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and provide them with personalized recommendations.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
Benefits
  • Competitive Salary and Commission: Earn a competitive salary plus commission/bonus for meeting sales targets.
  • Health Benefits: Enjoy comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid Time Off: Receive paid vacation and personal/sick days to maintain a healthy work-life balance.
  • Flexible Hours: Enjoy flexible hours to accommodate your needs and preferences.
  • Growth Opportunities: Develop your skills and advance your career within our agency.
  • License Reimbursement: Receive reimbursement for licensing fees and training programs.
Requirements
  • Marketing and Sales Skills: Possess a strong interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Demonstrate excellent written, verbal, and listening communication skills.
  • People-Oriented: Be a people-oriented individual with a strong focus on customer satisfaction.
  • Detail-Oriented: Possess a detail-oriented approach to work, ensuring accuracy and quality in all aspects of the job.
  • Proactive Problem-Solving: Demonstrate proactive problem-solving skills, identifying and resolving customer issues efficiently.
  • Computer Skills: Be able to learn and utilize computer functions to perform job duties.
  • Team Player: Possess the ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.