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Customer Service Representative

2 months ago

Lacey, Washington, United States Mountain View Veterinary Hospital Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Mountain View Veterinary Hospital. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Client Communication: Welcome clients and pets, ensuring they feel comfortable and informed about their pet's care.
  • Service Promotion: Maintain knowledge of our services and promote them to existing and prospective clients.
  • Scheduling and Coordination: Schedule client appointments and follow-up exams, working with our veterinary team to ensure optimal scheduling.
  • Cash Management: Handle cash transactions, including accepting payments and performing daily reconciliation of the cash drawer.
  • Customer Support: Respond to customer complaints in a professional and courteous manner, resolving issues satisfactorily.
  • Team Collaboration: Support a practice environment that promotes collaboration and teamwork to deliver quality, compassionate care to pets.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 1+ years' experience in Veterinary Customer Service required.
  • Skills: Effective customer service principles, basic knowledge of medical terminology, basic proficiency with computer programs, and strong communication and interpersonal skills.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including 401K, health insurance, dental/vision insurance, paid time off, and employee assistance program.
  • Professional Development: Opportunities for professional development and growth within our organization.