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Junior Client Relations Specialist

2 months ago

New York, New York, United States NoGigiddy Full time
Job Overview

NoGigiddy is on the lookout for a dedicated and client-oriented Entry-Level Account Manager to enhance our remote workforce. In this position, you will cultivate and sustain relationships with our clientele, ensuring their requirements are fulfilled while delivering outstanding service. This role is ideal for individuals eager to embark on a career in account management and customer relations.

Core Responsibilities:

  • Client Relationship Development: Establish and nurture robust connections with clients, comprehending their needs and guaranteeing their satisfaction.
  • Effective Communication: Serve as the primary liaison for clients, promptly addressing their inquiries, concerns, and requests.
  • Account Management: Aid in the organization of client accounts, including the initiation of new accounts, overseeing renewals, and ensuring all client data is current.
  • Issue Resolution: Proactively identify and resolve client challenges, ensuring a positive experience.
  • Performance Reporting: Compile and present regular updates on account performance, client feedback, and service enhancements.
  • Team Collaboration: Collaborate closely with internal departments, including sales, marketing, and customer support, to meet client needs.
  • Client Onboarding: Assist in the onboarding process for new clients, providing essential resources and information.
  • Feedback Management: Collect and communicate client feedback to enhance our services and overall client experience.

Qualifications and Skills:

  • Communication Proficiency: Excellent verbal and written communication abilities.
  • Customer Service Expertise: Strong capability to comprehend and fulfill client needs.
  • Organizational Skills: Competence in managing multiple tasks and prioritizing effectively.
  • Interpersonal Skills: Strong aptitude for building and maintaining relationships with clients and colleagues.
  • Problem-Solving Skills: Ability to effectively address and resolve client issues.
  • Time Management: Strong ability to manage time efficiently and meet deadlines.
  • Technical Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

Preferred Experience:

  • Experience in customer service, sales, or a related field is advantageous but not mandatory.
  • Familiarity with CRM systems and account management tools is beneficial.
  • Prior experience with gig economy platforms or staffing applications is a plus.

Educational Background:

  • High school diploma or equivalent.
  • Relevant certifications or coursework in customer service, sales, or account management are advantageous but not essential.

Work Environment:

  • Remote Work: This position allows for flexibility in work location.
  • Collaboration: Regular virtual meetings and communications with sales and support teams.
  • Tools: Utilization of various communication and collaboration tools, such as email and video conferencing.

Compensation:

  • $20 to $27 per hour, based on experience and qualifications.

If you are organized, detail-oriented, and committed to delivering exceptional service to clients, we encourage you to consider this opportunity with NoGigiddy.