Client Account Specialist
3 days ago
Cleary Gottlieb Steen & Hamilton LLP is seeking a highly skilled Client Account Specialist to join our team. As a Client Account Specialist, you will play a critical role in the successful execution of the billing and collection strategy for assigned partners or office/practice groups.
Key Responsibilities:- Drive the billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned partners, practice groups, and/or offices.
- Monitor assigned partner's monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full; direct teams to follow-up on underpayments and help with resolution, as needed.
- Update key finance reports (e.g., projection amounts, clear and concise billing or AR comments) daily, to ensure timely and quality reporting for Senior Management.
- Strong understanding of more complex billing processes and ensure timely and accurate billing and collections.
- Follow-up with assigned partners and escalate any billing or collection issues or delays to Client Account Manager.
- Respond to billing and AR inquiries. Preparation of bills, including narrative descriptions, transfers and on account applications, with strong attention to detail and proofreading.
- Interpret, advise and influence your assigned partners by reviewing their SOE, understanding the billing arrangement and billing frequency of each matter and client.
- Obtain and understand Engagement letters and Outside Counsel Guidelines so you can comply with client requirements. Review timekeeper diaries and costs to ensure compliance with client outside counsel guidelines.
- Collaborate with internal clients and other finance teams, such as Pricing Operations and ebilling, to ensure accurate client invoices, submission requirements, and reporting.
- Coordinate and lead UBT/AR meetings with your assigned partners regularly (e.g., at least once a month) and make sure you come prepared to those discussions.
- Monitor bill processing status and perform necessary follow up.
- Ensure successful submission of E-Billing thru Billblast or directly through the clients 3rd party E-Billing vendor.
- Collaborate with the Client Account and Revenue Operations teams to develop efficiencies in the billing process.
- Validate and test functionality and reports during billing system and report upgrades.
- Support the Client Account team, as needed, with all aspects of day-to-day operations of the client accounting team in accordance with Firm Policies and procedures.
- Take part in ad hoc client analysis projects as requested and handle a portfolio of complex matters; special projects, as assigned.
- Clearly document areas of responsibility for partner requirements, including key client requirements (billing, collecting, fee arrangements) in order to allow more streamlined collaboration, clarity, and coverage among team.
- Bachelor's degree in Finance, Business Administration, or related fields.
- Bilingual Spanish mandatory.
- 3-4 years of relevant billing and client relationship experience at a professional service firm or law firm is required.
- Proficiency with Excel and Word.
- Excellent writing, organizational, interpersonal and communication skills.
- Flexibility to work evenings and weekends to meet deadlines.
- Strong listening skills and ability to communicate clearly.
- Detail-oriented with good foundational knowledge of billing and collections processes, strong technical billing and client service skills.
- Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals.
- Demonstrates strong customer service for both internal and external clients.
- Able to work independently and make informed judgments and decisions; possesses professional maturity to know when to escalate issues that have a financial impact on the firm.
- Has the ability to anticipate clients' needs and future requests based on trends.
- Proactively seeks ways to make improvements.
- Exhibits leadership characteristics and displays sound work ethic.
- Acts as a role model and subject matter expert to the junior staff.
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