Client Relations Specialist

5 days ago


New York, New York, United States ABC Imaging Full time
Job Title: Client Relations Specialist/Manager

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai.

Job Summary:

We are seeking a highly skilled Client Relations Specialist/Manager to join our team at our New York location. The ideal candidate will have a minimum of 3 years' experience in the printing industry with expertise in color digital printing and assembly.

Key Responsibilities:
  • Work directly with technical and creative staff to ensure proper communication and understanding of their needs and expectations.
  • Perform supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions, and edits based on client feedback.
  • Maintain workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.
  • Manage the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, and large format plotters, conference room setup and meeting support.
Requirements:
  • Proficient Adobe Suite skills (Photoshop, Illustrator, and InDesign)
  • Working knowledge of equipment and production materials
  • Working knowledge of bindery
  • Superior customer serviceability and experience working with customers both over the phone and in person
  • Ability to speak knowledgeably about department capability and company to potential and existing clients
  • Highly developed organizational skills
  • Ability to handle multiple tasks while maintaining focus
  • Ability to communicate effectively with employees when delegating work and explaining procedures and processes


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