Benefits Support Specialist
3 weeks ago
We are seeking a highly skilled Benefits Support Specialist to join our team at Pro Software. As a key advocate for customer success, you will provide critical support to our team via system, Human Resource and Benefits specific business knowledge.
Key Responsibilities:
- Provide insight to, and support of, the customer throughout the full project lifecycle (Sales-implementation-support)
- Resolves Benefit related Support Tickets
- Shares knowledge related to Benefits practices and process with the client and the internal team
- Prepares and conducts user training
- Documents and maps customers' business processes and third-party integrations and identifies areas of opportunity for increased client satisfaction (either during sales or implementation process)
- Configure Pro Software to work for customer
- Act as a QA Expert and test tickets related to Benefits
- Acts as liaison between the client and the business and effectively communicates client needs related to software functionality and performance
Requirements:
- Is a team player with strong communication, interpersonal, and collaboration skills
- Possess an in-depth understanding of both Pro Software and the PEO business
- Has an advanced knowledge of Benefits functions
- Has excellent communication and documentation skills
- Present ideas effectively, either orally or in writing
- Knowledge of Medical, Dental, COBRA, ACA, 401k and other benefits areas
Deliverables:
- Support ticket resolution
- Configure client environments
- Create and deliver training to clients
- Test new product features
Join us at Pro Software and be a part of our mission to provide innovative solutions for our clients.
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