Customer Service Manager

5 days ago


Fort Myers, Florida, United States MI Homes, Inc. Full time

M/I Homes, Inc. is a leading homebuilder with a commitment to excellence and customer satisfaction. Our team is dedicated to delivering high-quality homes and exceptional customer experiences.

Job Summary:

The Customer Service Manager will be responsible for ensuring that our homes meet the highest standards of quality and customer satisfaction. This role will involve performing inspections and repairs on completed homes, as well as coordinating with subcontractors to resolve any issues that may arise.

Key Responsibilities:

  • Perform post-closing customer visits to ensure that homes meet our quality standards
  • Coordinate with subcontractors to resolve any issues that may arise
  • Initiate service work orders and schedule appointments with subcontractors
  • Monitor progress and quality of work, and keep customers informed of work order status
  • Direct and supervise subcontractors to improve efficiency and workflow
  • Maintain service vehicle inventories, including materials and equipment
  • Participate in departmental meetings to discuss service issues, work schedules, and workflow efficiency

Requirements:

Minimum Education/Experience:

A high school graduate with basic academic and practical skills, combined with one to five years of related work experience and/or training, is preferred. Related supervisory experience and good knowledge of the homebuilding industry are also desirable.

Skills:

  • Computer skills
  • Written and verbal communication skills
  • Customer service skills

Competencies:

  • Customer focus
  • Approachability
  • Listening
  • Time management
  • Composure
  • Conflict management
  • Perseverance
  • Problem-solving

Work Conditions:

  • Some exposure to undesirable environmental conditions with minimal health and safety risks
  • Travel demands requiring a valid driver's license and good driving record

Benefits:

M/I Homes, Inc. offers a comprehensive benefits package, including medical, dental, vision, paid time off, paid holidays, paid parental leave, traditional and Roth 401(k) options, profit-sharing plan, employee stock purchase plan, employee home purchase plan, and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.



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