Bilingual Brand Representative
6 days ago
Job Title: Bilingual Brand Representative - Spanish
Job Overview:
We are seeking a highly skilled Bilingual (English and Spanish) Brand Representative to join our team at RTA US. This role is ideal for individuals passionate about customer experience and fluent in both English and Spanish. As a Brand Representative, you will be the primary point of contact for customer inquiries related to products and systems, providing expertise and resolving concerns to enhance brand loyalty.
Key Responsibilities:
- Engage with customers in a personalized manner, tailoring conversations to their specific needs.
- Manage cases and follow up with customers as needed.
- Provide expertise on various products, including parts, accessories, and apparel.
- Collaborate with dealerships to facilitate repairs and build brand loyalty.
Requirements:
- Fluency in English and Spanish
- Minimum 2-year degree, 4-year degree preferred
- 3+ years of B2C experience (Powersports or automotive dealership experience preferred)
- Excellent analytical, problem-solving, and communication skills
- Strong decision-making and negotiating abilities
- Familiarity with Microsoft Office Suite, SharePoint, and CRM systems (experience with Microsoft CRM365 preferred)
What We Offer:
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- Employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
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