Bilingual Customer Liaison Specialist

15 hours ago


Minneapolis, Minnesota, United States Dahl Consulting Full time
Bilingual Owner Connections Representative Job Opportunity

Dahl Consulting is partnering with a leader in the powersports industry to fill a contract position for a Bilingual Owner Connections Representative – French Canadian. This role offers a 6-month contract with potential to convert or extend.

Key Responsibilities:

  • Build rapport with owners, listen to their concerns, and provide solutions in a highly individualized manner.
  • Manage cases and time to follow up with potential customers.
  • Provide product expertise on various products, including parts, accessories, and apparel.
  • Proactively conduct dealership outreach to facilitate repairs and build brand connection.
  • Analyze owner complaints, dealer diagnostic findings, and repair history to evaluate available remedies.
  • Represent the brand as a champion, enhancing it with all levels of owners through follow-up communications.

Requirements:

  • Minimum 2-year degree.
  • 3+ years of B2C experience, with powersports or automotive dealership experience preferred.
  • Verbal and written fluency in English and French (French Canadian dialect preferred).
  • Strong analytical and problem-solving skills, with a commitment to meet or exceed service level promises.
  • Excellent oral and written communication skills, with the ability to explain complex situations in an easy-to-understand fashion.
  • Critical thinking skills to work in a grey area role with non-standard answers.
  • Effective decision-making, problem-solving, and negotiating skills.
  • Current knowledge of computer software and applications, including Microsoft Outlook, Office Suite, and SharePoint.

Why Dahl Consulting?

We work one-on-one with great candidates to help connect them with local employment opportunities. Our partnership with this leader in the powersports industry offers a unique chance to join a dynamic team and make a meaningful impact.



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