Clinical Coordinator

4 days ago

Saratoga Springs, New York, United States Saratoga Hospital Full time

Job Summary:

The Clinical Coordinator - Patient Care Leader collaborates with the Director on the governance and leadership of the Department, providing high-quality care in a patient-focused environment. Responsibilities include ensuring appropriate staffing plans 24/7, staff development, providing clinical expertise and monitoring, and compliance with regulatory agencies. Accountable for 24-hour staffing of the Department.

Key Responsibilities:

Human Resource Management:

  • Assists the Director with development and monitoring of staffing plans to ensure optimal quality of care, productivity, and clinical outcomes.
  • Participates in the interview process and makes hiring recommendations.
  • Responsible for providing leadership to personnel and acts as a role model and mentor; provides feedback to staff concerning their performance.
  • Establishes systems for open communication and problem-solving and promotes professional growth and development in self and others.
  • Develops and documents orientation and ongoing training programs for departmental personnel.
  • Evaluates clinical competence of staff through direct observation for performance evaluation; provides constructive feedback to staff on issues of clinical competence and behavioral issues which impact quality of care.
  • Provides input to Director on staff 6-month and annual performance evaluations.
  • Consults with Director on employee relations issues.
  • Effectively uses KRONOS time and attendance system.
  • Completes staffing schedules and in consultation with Director, approves/denies requests based on guidelines and unit needs.

Regulatory Compliance:

  • Ensures departmental compliance with applicable JCAHO, federal, state, and local regulatory agencies.
  • Assists with implementation and monitoring of Women's Health specific quality and safety initiatives.
  • Submits data to regulatory agencies, including state perinatal submission requirements.

Service Excellence/Patient Satisfaction:

  • In collaboration with Director, develops an environment of service excellence and high standards of clinical care.
  • Makes recommendations on goals and objectives for the Department as well as measurement standards to meet these goals.
  • Ensures the timely delivery of high-quality patient care at a reasonable cost.
  • Develops and maintains quality improvement plans and customer satisfaction programs.
  • Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction, and shared governance.

Leadership:

  • Applies leadership skills consistent with role and experience.
  • Delegates and/or assigns care that is consistent with role, scope of practice, and abilities of recipient.
  • Provides feedback pertinent to the situation that is positive and/or provides co-workers educational opportunities.
  • Coordinates care within the multi-disciplinary team.
  • Manages conflict in a capable and effective manner.
  • Actively participates and promotes professional practice by participating on committees, councils, policy development, unit/hospital projects, or professional organizations.

Caring Relationships:

  • Engages in caring relationships that integrate the influence of the human experience of health, illness, and/or healing.
  • Relationship-based care is fostered with patients, their families, and co-workers to create a caring and healing environment where patients and families are the center of caring processes.
  • Keeps patients/families informed, involves patients/families in decision-making, anticipates needs, and responds to concerns in a timely manner.
  • Expedites discharges by following unit guidelines.

Operations:

  • In collaboration with Director, develops, implements, and monitors departmental policies and procedures, goals, and objectives to ensure that nursing care reflects current professional standards and practice.
  • Maintains clinical expertise and high standards of performance, while ensuring timely delivery of high-quality service.
  • Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments.
  • Works collaboratively in continuously monitoring and evaluating all clinical and administrative operating systems to ensure that the necessary elements are in place to maximize the quality, efficiency of the patient service cycle, and provide for an optimal patient encounter.
  • Identifies areas needing enhancement and provides recommendations to Director.

Patient Safety:

  • Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department.
  • Resolves identified problems with staff, patients, visitors, physicians, and other hospital departments using the CQI process.

Qualifications:

  • BSN required.
  • Currently licensed in NYS as a Registered Nurse.
  • Minimum 5 years of emergency, urgent care, or acute care experience.
  • Two years management/leadership experience preferred.
  • BLS certification within one year of date of hire.

Requirements:

  • Excellent interpersonal skills and problem-solving skills.
  • Exhibits and sets examples of collegial and collaborative relationships with all team members.
  • Ability to initiate a nursing care plan utilizing appropriate nursing processes.
  • Must be able to manage, organize, and prioritize daily tasks and ongoing projects effectively.
  • Demonstrates superior customer service and team-building skills.
  • Energetic, outgoing, passionate about patient care and high-quality services.
  • Accountable, team leader, champion of change, flexible, proactive, facilitator, sense of humor.
  • Competent in Microsoft Office.

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