Front Desk Representative
1 week ago
The Front Desk Agent is a key member of our team, responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests. This role requires a professional, yet personal and efficient approach to guest interactions, as well as the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities- Process guest payments and provide information to guests and visitors in person or via telephone.
- Complete daily checklists and maintain a high level of professionalism at all times.
- Assist management in applying credit and guest billing policies.
- Resolve guest concerns and issues in a timely and effective manner.
- Maintain the confidentiality of guest and member information and pertinent resort data.
- High school diploma or equivalent required.
- One year of experience in a hotel or resort front desk position preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible schedules, including holidays and weekends.
- Proficient in software programs such as Microsoft Office and Opera.
- Ability to stand for long periods of time and walk throughout the shift.
- Must be physically fit to lift, pull, and push items up to 50 pounds.
Caribe Royale is an equal opportunity employer.
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