Front Desk Representative

1 week ago


Orlando, Florida, United States Caribe Royale Full time
Job Summary

The Front Desk Agent is a key member of our team, responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests. This role requires a professional, yet personal and efficient approach to guest interactions, as well as the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities
  • Process guest payments and provide information to guests and visitors in person or via telephone.
  • Complete daily checklists and maintain a high level of professionalism at all times.
  • Assist management in applying credit and guest billing policies.
  • Resolve guest concerns and issues in a timely and effective manner.
  • Maintain the confidentiality of guest and member information and pertinent resort data.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in a hotel or resort front desk position preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible schedules, including holidays and weekends.
  • Proficient in software programs such as Microsoft Office and Opera.
Physical Requirements
  • Ability to stand for long periods of time and walk throughout the shift.
  • Must be physically fit to lift, pull, and push items up to 50 pounds.

Caribe Royale is an equal opportunity employer.



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