US Restaurant Technology Performance Specialist

2 weeks ago


Chicago Illinois, United States McDonald's Corporation Full time

Job Overview

The primary objective of the US Restaurant Technology Support Team is to ensure the seamless operation of critical technology systems.

This dedicated team is committed to assisting our restaurants by pinpointing necessary enhancements aimed at elevating technology performance and minimizing dependence on help desk support.

Acting as a vital link between technology solutions and restaurant operations, the team is focused on the ongoing enhancement of all aspects of the US Technology platform.


Key Responsibilities of the US Restaurant Technology Performance Specialist:
  • Adopt a proactive approach to restaurant success by collaborating with the Data and Trends team to identify key performance indicators and enhance restaurant growth through effective utilization of these metrics.
  • Recognize areas needing improvement, address challenges or pain points, demonstrate the value of potential enhancements, and collaborate with Owner/Operators to achieve their objectives.
  • Serve as the primary contact for the team regarding ownership transitions, ensuring restaurants can effectively update their technology during these changes.

Core Duties:
  • Establish and track data and metrics related to restaurant performance success, developing, managing, and regularly reviewing initiatives aimed at improving restaurant assessments.
  • Collaborate with Problem Management and Data & Analytics teams to identify high-performing locations and analyze the key factors contributing to their success, as well as investigate the lower-performing 20% to understand technology-related issues impacting operations.
  • Design and implement structured plans and timelines to enhance restaurant success; work alongside OTMs, OTPs, and Owner/Operators to ensure effective execution.
  • Possess a comprehensive understanding of restaurant requirements; drive strategies to uncover growth opportunities.
  • Maintain a clear overview of restaurant health metrics, regularly updating statuses and keeping management and key stakeholders informed of progress.
  • Provide tailored communication and content for each restaurant, collaborating with those under observation to boost usage and product adoption.
  • Act as the Support Team's point of contact for technology assistance during ownership changes; understand needs and deliver timely solutions.
  • Encourage positive and collaborative relationships through effective communication.
  • Deliver the highest level of service by comprehending restaurant needs, challenges, and goals.


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