Infrastructure Technology Director, Restaurant Systems Management

3 days ago


Chicago Illinois, United States McDonald's Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Infrastructure Technology Director to lead our Restaurant Systems Management team. As a key member of our technology organization, you will be responsible for defining the future state of our restaurant infrastructure architecture, driving technical solutions to enhance our products and services, and partnering with cross-functional teams to drive convergence and standardization of our infrastructure platforms.

Key Responsibilities
  • Define Future State Architecture: Understand the current state of our restaurant infrastructure and operations platforms globally, and contribute to the definition of a future state restaurant infrastructure architecture blueprint with a focus on tools and services to keep in-restaurant devices up-to-date and secure.
  • Drive Technical Solutions: Identify and design technical solutions to enhance our products and services within Restaurant Systems Management that are required to support business drivers.
  • Support Training and Adoption: Support the training of internal and external technical resources to encourage end-user understanding and adoption of Restaurant Systems Management.
  • Partner with Cross-Functional Teams: Partner with multi-functional teams, including Restaurant Hardware Solutions, Cloud Infrastructure & Operations, Service Management Office (SMO), Network Platform team, Restaurant Technology, and other external partners, to drive the restaurant infrastructure and operations platforms toward convergence, standardization, and eventually, infrastructure as a service (IaaS).
  • Ensure Security and Compliance: Understand key cloud/Edge computing security measures and apply them in architecture designs.
  • Coach and Develop Team Members: Contribute to the performance of the team by investing time to coach more junior technical team members, including architects and engineers.
  • Drive Innovation and Improvement: Drive innovation and improve performance and value of the tools, applications, and services in scope.
  • Stay Ahead of Emerging Trends: Stay ahead of the curve with evolving technology platforms, architecture design patterns, etc., through market assessments, trend analysis, vendor seminars, and peer relationships.
  • Decompose Complex Problems: Decompose complex problems into practical solutions and consistently bring strong, data-driven business and technical judgment to decisions.
  • Identify Business Opportunities: Identify core problems or opportunities within business processes, understand the root cause and impacts for the project and other teams.
  • Live the McDonald's Values: Demonstrate a willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.


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