Restaurant Operations Manager

6 days ago


Chicago, Illinois, United States Qdoba Restaurant Corporation Full time
Job Summary

The Restaurant Shift Lead is a key member of the Qdoba Restaurant Corporation team, responsible for executing restaurant operations in conjunction with the General Manager. This role requires a strong focus on delivering excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key Responsibilities
  • Maintain a clean and well-maintained restaurant environment, adhering to company standards.
  • Lead and motivate restaurant teams to deliver exceptional guest service and food quality.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Monitor and control costs, adhering to budget and restaurant goals.
  • Collaborate with the General Manager to analyze restaurant operational and financial performance.
  • Identify trends and implement actions for improvement.
  • Support the General Manager in training and developing team members.
  • Interact with guests and respond to their questions, concerns, and complaints in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of restaurant operations experience.
  • Ability to communicate in English is required, Spanish comprehension is helpful.
  • Fundamental reading, writing, math, and computer/POS skills are required.
  • Must have access to adequate transportation.
Competencies
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change and uncertainty.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Learning on the Fly: Learns quickly when facing new problems and can adapt to changing situations.
  • Listening: Practices attentive and active listening.
  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Time Management: Uses time effectively and efficiently.
Benefits
  • Medical, Dental, Vision, and 401k for eligible employees.
  • PTO (including vacation and sick leave for eligible employees).
  • Tuition reimbursement.

Qdoba Restaurant Corporation values diversity and is an equal opportunity employer. We are committed to creating a work environment that is inclusive and respectful of all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest service and food quality.



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