**Lead Business Development Manager**

6 days ago


Chino, California, United States 24 Hour Fitness Full time

About the Role

We are seeking a highly motivated and experienced Club Operations Manager to join our team at 24 Hour Fitness. As a key member of our leadership team, you will be responsible for driving business growth and excellence in our clubs.

Key Responsibilities

  • Support clubs that need General Manager coverage within the District
  • Set challenging goals for yourself and your team, including relevant metrics and action plans that will drive your business forward
  • Build a high-performing team with a bench plan designed to achieve, exceed, and sustain your business results and create an environment that fosters the conditions for success
  • Model the behaviors that will motivate and train your team to provide an exceptional membership experience
  • Create an inclusive culture that reflects the company brand, values, and strategy
  • Engage and inspire a team to achieve revenue targets for membership, fitness & labor
  • Leverage your ability to surround yourself with great talent and help them become the best leaders they can be for your team

What You'll Do

  • Collaborate and problem solve with your team, helping remove obstacles to ensure that your team members exceed the expectations of all guests and members
  • Work side by side with your team, bringing our mission and values to life
  • Plan, organize, and coordinate the execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus
  • Drive results and continuous improvement in the Sales, Service and Fitness categories by applying your strong business acumen, building relationships, and developing your department head team
  • Guide your club leaders in establishing goals, brainstorming and implementing innovative strategies, and achieving club and career goals
  • Manage the cascade of important company information, updates, and activities to all team members, ensuring that everyone is well-informed, engaged, and continuously trained and coached

What We're Looking For

  • A bold leader who knows how to create a high-performance culture through people development, innovation, and collaboration within your team
  • Dynamic leadership skills that include the ability to recruit, hire, train, develop and nurture friendly and inclusive team members to support the needs of members
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment, with measurable employee development and promotion outcomes
  • 3-5+ years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer retention
  • Inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture
  • Knowledge of the importance of training, developing, and mentoring your club leaders through observing, coaching, accountability, and showing them what 'great' looks like in your own actions every day

Availability

Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community



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